Item Support Policy
1. Support Coverage
1.1 Digital Products
Support for digital products (HTML templates, Next.js templates, React templates, WordPress themes, plugins, and Figma templates) includes:
Installation Assistance: Guidance on how to install and configure the product.
Technical Support: Help with resolving issues related to the functionality and compatibility of the product.
Bug Fixes: Addressing and fixing issues that arise due to bugs or errors in the product.
1.2 Custom Development Services
Support for custom development services includes:
Technical Assistance: Help with technical issues related to custom software or web development.
Bug Fixes: Resolution of any bugs or errors found in the custom solutions delivered.
Enhancements: Guidance on how to make minor changes or improvements to the custom solutions provided.
2. Support Exclusions
Our support policy does not cover:
Customization Requests: Customizations beyond the original scope of the product or service.
Third-Party Issues: Problems related to third-party services or software not provided by Webato.
Training: In-depth training on how to use the product beyond basic installation and setup.
Server/Hosting Issues: Issues related to your web hosting or server environment.
3. Support Channels
Support can be accessed through the following channels:
Email Support: Contact us at support@webato.net for assistance with any issues or questions.
Help Center: Visit our Help Center for FAQs, guides, and troubleshooting tips.
Live Chat: Available on our website for real-time assistance (if applicable).
4. Response Time
We aim to respond to support requests within 1-2 business days. Please note that response times may vary based on the complexity of the issue and the volume of support requests.
5. Support Hours
Our support team is available from Monday to Friday, 9:00 AM to 5:00 PM (Bangladesh Standard Time). Support requests submitted outside of these hours will be addressed on the next business day.
6. Contact Us
For any support-related inquiries, please reach out to us at support@webato.net. Provide your order number, a detailed description of the issue, and any relevant screenshots or error messages to help us assist you effectively.
7. Policy Changes
We reserve the right to update or modify this Item Support Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
