How Can We Help You?

How Can We Help You?

Our key goal is 100% customer satisfaction. All of our customer care agents are professional and experienced in order to deliver the best service level.

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Common Asked Questions

Need more help? Check out our Help center or get in touch

To purchase an item on Webato.net, follow these steps:

  1. Browse: Explore our website and select the item you wish to buy.
  2. Select: Choose any specific options or variations for the item, if applicable.
  3. Add to Cart: Click the “Purchase” button to place the item in your shopping cart.
  4. Checkout: Click the “Checkout” button to proceed with your purchase.
  5. Enter Information: Provide your shipping and payment details.
  6. Confirm: Review your order summary and confirm the purchase.

If you encounter any issues or need assistance, please contact our support team

  • Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline standard
  • A refund request will be sent either to the item's author or the Envato Help Team for review. All refund requests for items not on ThemeForest or CodeCanyon are sent directly to Envato.
  • If the author declines your refund request and you disagree with their decision, you can Submit a Ticket to have our Help Team investigate the claim.
Before requesting a refund

There's a possibility that you can easily resolve the issue you're facing with the item, before going through the process of requesting a refund.

  • Read the item's installation guide and documentation
  • Check the item's comments page, as you may find a solution to your issue there
  • Contact the author via the Support tab on the item page (if the item is supported)
  • Ensure the item is being used for its intended function and purpose (check the item description), Eg. is the item meant to be compatible with your WordPress software version?

Best Customer Experience

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Support

Our key goal is 100% customer satisfaction. All of
our customer care agents are professional and experienced
in order to deliver the best service level.



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